The Practical Futurist Podcast

Episode 12: The Future of Retail with Julian Fisher

October 21, 2019 Season 1 Episode 12
The Practical Futurist Podcast
Episode 12: The Future of Retail with Julian Fisher
Chapters
00:00:00
Sainsbury's good move buying Argos
00:01:07
What is this thing called the World Wide Web?
00:02:06
Can the high street be saved from the threat of Amazon?
00:02:20
The High street vs the internet
00:02:51
What can high street retailers do to prevent extinction?
00:03:02
The last Blockbuster on the planet
00:04:04
Sainsbury's and Argos
00:05:10
Adaptive reuse
00:07:02
Store sizes can be a problem
00:07:36
The John Lewis online strategy
00:08:57
The problem with showrooming
00:09:50
Meeting consumer demands in-store
00:11:04
John Lewis in-store iPhones
00:11:26
The Apple retail experience
00:11:54
Removing the pay-desk
00:13:21
Redeploy pay-desk staff to the shop floor
00:14:15
The John Lewis Partnership model
00:15:21
RetailTainment - Retail + Entertainment
00:16:42
Today at Apple - why it works so well
00:17:28
Why a helpful store assistant will make you buy more
00:18:00
How to double transaction revenue
00:18:40
How delivery services are disrupting restaurants
00:19:44
The delivery channel is not important - it's all business
00:20:10
The dark kitchen concept
00:20:41
Alcohol sales will suffer with delivery services
00:21:10
The latest retail innovations
00:21:50
Using retail data to create better experiences
00:23:03
What will the high street look like in 5-10 years?
00:24:15
The role of cash in retail
00:24:35
Mobile is key for retail
00:24:51
The future retail mix
00:25:33
Three practical tips for retailers
00:25:50
1. Talk to your staff and customers
00:26:14
2. Be bold & innovative & fail fast
00:26:51
3. Make your customers the focus
00:27:29
Find out more about Julian and Jisp
The Practical Futurist Podcast
Episode 12: The Future of Retail with Julian Fisher
Oct 21, 2019 Season 1 Episode 12
Andrew Grill
Futurist Keynote speaker Andrew Grill spoke with Julian Fisher about the future of retail.
Show Notes Chapter Markers

With the rise and rise of online shopping can the high street survive? To answer this question and others on the future of retail I asked Julian Fisher, CEO of Retail platform Jisp for his expert views.

Julian has enjoyed a varied background in technology, payments and new media, and in 1994 he launched the UK’s first internet exhibition.

Since then his work has remained inexorably linked to the internet and improving sales, payment and issues with compliance together with information solutions for a wide and diverse group of blue-chip companies.

In this episode we discussed:

  • Can the high street be saved from the threat of Amazon?
  • The High street vs the internet
  • What can high street retailers do to prevent extinction?
  • The last Blockbuster on the planet
  • Sainsbury's and Argos
  • The John Lewis online strategy
  • The problem with showrooming
  • Meeting consumer demands in-store
  • John Lewis in-store iPhones
  • The Apple retail experience
  • Removing the pay-desk
  • The John Lewis Partnership model
  • RetailTainment - Retail + Entertainment
  • Today at Apple - why it works so well
  • Why a helpful store assistant will make you buy more
  • How to double transaction revenue
  • How delivery services are disrupting restaurants
  • The delivery channel is not important - it's all business
  • The dark kitchen concept
  • The latest retail innovations
  • Using retail data to create better experiences
  • What will the high street look like in 5-10 years?
  • The role of cash in retail
  • How mobile is key for retail
  • The future retail mix
  • Three practical tips for retailers
  1. Talk to your staff and customers
  2. Be bold & innovative & fail fast
  3. Make your customers the focus


For more on Andrew - what he speaks about and replays of recent talks, please visit futurist.london or follow @andrewgrill



Sainsbury's good move buying Argos
What is this thing called the World Wide Web?
Can the high street be saved from the threat of Amazon?
The High street vs the internet
What can high street retailers do to prevent extinction?
The last Blockbuster on the planet
Sainsbury's and Argos
Adaptive reuse
Store sizes can be a problem
The John Lewis online strategy
The problem with showrooming
Meeting consumer demands in-store
John Lewis in-store iPhones
The Apple retail experience
Removing the pay-desk
Redeploy pay-desk staff to the shop floor
The John Lewis Partnership model
RetailTainment - Retail + Entertainment
Today at Apple - why it works so well
Why a helpful store assistant will make you buy more
How to double transaction revenue
How delivery services are disrupting restaurants
The delivery channel is not important - it's all business
The dark kitchen concept
Alcohol sales will suffer with delivery services
The latest retail innovations
Using retail data to create better experiences
What will the high street look like in 5-10 years?
The role of cash in retail
Mobile is key for retail
The future retail mix
Three practical tips for retailers
1. Talk to your staff and customers
2. Be bold & innovative & fail fast
3. Make your customers the focus
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